Learning Goal: I’m working on a hospitality presentation and need an explanation and answer to help me learn.Examine various team-building strategies.ScenarioYou are the owner of a small neighborhood coffee shop. You generally have quite a turnover of employees in a given year since the positions are part-time. You have two long-time employees who generally are at the cash register, a manager on duty, and a barista, who are full-time, with 4 other employees who are part-time.InstructionsYou have decided to make a presentation to all of your employees on teamwork. You need to incorporate guidelines not only on the definitions of the coffee drinks, the bakery items, and breakfast/lunch sandwiches but also on how to work together as a team when serving the customers.Define the term customer service within your coffee shop’s environment.
Analyze guidelines on team building procedures and detail how each guideline could be used for each employee. (Cashier, Barista, Manager, Full-time, Part-time)
Requirements: 2 pages | .doc file
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