Identify a group’s needs and wants in the wake of such bonds?

Learning Goal: I’m working on a public service discussion question and need an explanation and answer to help me learn.Grad School discussion question:Week #7: Discussion BoardGroup Discussion Questions (American Ground: Unbuilding the World Trade Center):4.) Discuss the strong, emotional bonds that were present among the different groups in this case study. What caused the formation of these bonds? Moving forward, how can managers best identify a group’s needs and wants in the wake of such bonds?TextbookShafritz, J.M., Russell, E.W., Borick, C.P., & Hyde, A.C. (2017). Introducing public administration (9th Ed.). New York: Routledge. ISBN: 9781138666344 Stillman, R.J. (2010). Public administration: Concepts and cases (9th Ed.). Australia: Wadsworth Cengage Learning. ISBN: 9780618993017
Requirements: explanation and reference