Service Experience Paper – (APA style) Your paper will consist of three parts. Your journal entries should be included as an appendix to the paper. Part One: Based on the service experiences you documented (attached), choose the one or two representing the worst level of service and write about the organization(s). What was the problem or problems? What recommendations would you make to management to improve service? Part Two: One: Based on the service experiences you documented, choose the one or two representing the best level of overall services management and write about the organization(s). Demonstrate your knowledge of services management concepts by discussing what this organization does that makes it successful. Part Three: 2-3 pages This part of your paper is reflective and I expect a thoughtful, detailed response. Please address the following two questions. 1. What did you learn from this assignment about yourself as a consumer? 2. What did you learn from this assignment that will help you be a better manager? Full instructions and grading rubric attached, along with service journals that must be included as appendix in APA formatting.
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